Branch Administrator

Introduction

Westville, Durban, KwaZulu-Natal

Permanent | Full-Time

About the Role

We are seeking a highly organized, service-driven Branch Administrator to support the daily operations of our Westville branch with fast-paced IT services and break-fix environment.

This role is ideal for an experienced administrator, service coordinator, call desk professional, or technically minded individual looking to transition from the field into an office-based operational support role.

You will play a vital role in coordinating service activities, supporting technicians, managing branch administration, maintaining stock control, and ensuring excellent customer service delivery.

Duties & Responsibilities

Key Responsibilities

• Coordinate daily branch administration and service-related activities.

• Support break-fix service delivery by monitoring job progress and opening tickets.

• Liaise with customers, technicians, suppliers, finance, operations, and call desk teams.

• Manage branch stock, parts, spares, courier activities, and asset records.

• Assist with procurement processes, supplier documentation, and purchase requests.

• Prepare invoice instructions, branch reports, and operational updates.

• Maintain accurate branch records and ensure compliance with company procedures.

• Monitor service delivery risks and escalate issues proactively.

• Contribute to a professional, organized, and customer-focused branch environment.

Desired Experience & Qualification

Minimum Requirements

• Grade 12 / Matric (essential).

• 2-4 years' experience in:

• Branch Administration

• Service Coordination

• IT Support Administration

• Call Desk Administration

• Procurement Administration

• Technical Field Operations

• Experience in an IT Services, Managed Services, Hardware Support, Field Services, or Break-Fix environment will be highly advantageous.

• Strong Microsoft 365 skills, particularly Outlook, Excel, and Word.

• Good understanding of service tickets, SLAs, stock control, and technician scheduling.

• Excellent communication, organizational, and customer service skills.

• Experience with stock management, logistics coordination, and reporting is advantageous.

• Valid driver's license and reliable transport will be beneficial.

You are

✔ Detail-oriented and highly organized

✔ Customer-focused and professional

✔ Comfortable working in a fast-paced service environment

✔ Confident dealing with technical teams and customers

✔ Able to manage multiple priorities while maintaining accuracy

✔ Proactive, dependable, and solutions-driven

Technicians with strong administrative skills who are looking to transition into an operational office-based role are encouraged to apply.

Package & Remuneration

What We Offer

• Opportunity to join a growing IT services organization.

• Collaborative and professional work environment.

• Exposure to operations, service delivery, and branch management processes.

• Competitive salary is aligned to experience and qualifications. Apply Now

Interested?

Interested candidates should submit their CV along with a brief cover letter outlining their relevant experience.

Email: calldesk@asolution.co.za

Only shortlisted candidates will be contacted.