Bookings Co-ordinator / Administrator

Reference: CPT001277-JA-1

Bookings Coordinator / Administrator – Montague Gardens – R12,000 p/m

An established training and venue environment in Montague Gardens is looking for a highly organised, energetic and customer-focused Bookings Coordinator / Administrator to take ownership of bookings, customer communication and day-to-day venue administration. This is a busy, hands-on position suited to someone who enjoys dealing with people, can juggle multiple priorities and is confident making decisions and solving problems without needing constant supervision. Duties & Responsibilities

Key Responsibilities

• Prepare customer quotations on SAGE .

• Follow up on quotations, outstanding payments and statements.

• Coordinate and capture bookings on the Outlook calendar .

• Schedule trainers according to bookings and training timetables.

• Send booking confirmations and training reminders to clients.

• Respond promptly and professionally to all emails and customer queries.

• Answer the switchboard and handle telephone enquiries.

• Provide excellent customer service telephonically, via email and in person.

• Assist with generating tax invoices when required.

• Maintain accurate booking and administrative records.

• Assist with stock takes and monitor office and venue consumables.

• Ensure the training venue is presentable, neat and ready for clients.

• Assist with the general day-to-day running of the venue.

• Type letters and other general correspondence.

• Place online advertisements on platforms such as Gumtree.

• Assist with marketing and promotional activities during quieter periods.

• Identify and resolve operational problems using initiative and sound judgement.

• Report problems, incidents or outstanding matters to management at the end of the day.

• Assist with other reasonable administrative and operational duties as required.

• Be available to deal with genuine emergency booking matters after hours when necessary.

Minimum Requirements

• Previous administration, bookings, reception or customer service experience .

• Strong computer literacy.

• Working knowledge of Microsoft Outlook, Word and Excel .

• SAGE experience advantageous; training can be provided.

• Excellent verbal and written communication skills.

• Professional telephone manner and strong customer service skills.

• Presentable, friendly and confident when dealing with clients.

• Highly organised with excellent attention to detail.

• Strong time-management and multitasking ability.

• Able to work effectively under pressure during busy periods.

• Able to think on your feet and solve problems independently.

• Fast learner with a proactive, energetic approach.

• Honest, reliable and responsible.

• Comfortable taking ownership of the day-to-day administration of the venue.

• Ideally reside in Montague Gardens or surrounding areas .

• Own reliable transport would be advantageous.

• Non-smoker preferred.

Working Hours Monday to Friday: 07:45 – 16:30 Occasional after-hours availability may be required for urgent booking-related matters.

Salary & Benefits

• R12,000 gross per month

• PAYE and UIF deducted as applicable

• Momentum Health Benefit

• Company cell phone

• 15 days annual leave, aligned with the annual December shutdown

Package & Remuneration

R 12 000 - Monthly