Bookings Co-ordinator / Administrator

Key Responsibilities

• Prepare customer quotations on SAGE . • Follow up on quotations, outstanding payments and statements. • Coordinate and capture bookings on the Outlook calendar . • Schedule trainers according to bookings and training timetables. • Send booking confirmations and training reminders to clients. • Respond promptly and professionally to all emails and customer queries. • Answer the switchboard and handle telephone enquiries. • Provide excellent customer service telephonically, via email and in person. • Assist with generating tax invoices when required. • Maintain accurate booking and administrative records. • Assist with stock takes and monitor office and venue consumables. • Ensure the training venue is presentable, neat and ready for clients. • Assist with the general day-to-day running of the venue. • Type letters and other general correspondence. • Place online advertisements on platforms such as Gumtree. • Assist with marketing and promotional activities during quieter periods. • Identify and resolve operational problems using initiative and sound judgement. • Report problems, incidents or outstanding matters to management at the end of the day. • Assist with other reasonable administrative and operational duties as required. • Be available to deal with genuine emergency booking matters after hours when necessary. Minimum Requirements

• Previous administration, bookings, reception or customer service experience . • Strong computer literacy. • Working knowledge of Microsoft Outlook, Word and Excel . • SAGE experience advantageous; training can be provided. • Excellent verbal and written communication skills. • Professional telephone manner and strong customer service skills. • Presentable, friendly and confident when dealing with clients. • Highly organised with excellent attention to detail. • Strong time-management and multitasking ability. • Able to work effectively under pressure during busy periods. • Able to think on your feet and solve problems independently. • Fast learner with a proactive, energetic approach. • Honest, reliable and responsible. • Comfortable taking ownership of the day-to-day administration of the venue. • Ideally reside in Montague Gardens or surrounding areas . • Own reliable transport would be advantageous. • Non-smoker preferred. Working Hours Monday to Friday: 07:45 16:30 Occasional after-hours availability may be required for urgent booking-related matters.

Salary & Benefits

• R12,000 gross per month
• PAYE and UIF deducted as

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