Bookings Clerk
Accredited Resource Consulting Services · Cape Town
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Booking Clerk – Service Department
Department: Service Department Location: Western Cape Reporting To: Service Manager Contract Type: Permanent Contract with Fixed Term
Job Purpose
Our client is seeking a professional and organised Booking Clerk to join their Service Department. The successful candidate will be responsible for managing customer vehicle bookings and providing administrative support to ensure the smooth and efficient operation of the Service Department. OEM experience is not essential , although previous automotive dealership or OEM experience will be advantageous. Duties & Responsibilities
Key Responsibilities
- Manage and schedule customer service bookings.
- Handle incoming customer booking requests professionally and efficiently.
- Confirm bookings and communicate booking details to customers.
- Maintain accurate booking records and customer information.
- Assist the Service Department with daily administrative duties.
- Coordinate with Service Advisors and workshop personnel to ensure bookings are managed effectively.
- Capture and update customer and booking information accurately on Keyloop .
- Assist with service-related documentation and filing.
- Follow up with customers regarding bookings where required.
- Provide professional and friendly customer service at all times.
- Ensure all administrative duties are completed accurately and within required timeframes.
Minimum Requirements
- Grade 12 / Matric Certificate.
- Previous administration, reception, customer service or booking experience will be advantageous.
- Previous automotive dealership or OEM experience will be advantageous but is not essential .
- Good computer literacy.
- Keyloop experience will be advantageous.
- Excel knowledge is required.
- Strong communication and organisational skills.
Key Skills & Competencies
- Excellent communication skills
- Customer service orientation
- Administration and organisation
- Teamwork
- Problem solving
- Time management
- Attention to detail
- Computer literacy
- Ability to work under pressure
- Professional and friendly telephone manner
- Ability to manage multiple bookings and priorities effectively
Package & Remuneration
R 10000 - R 15000 - Monthly