Blended-Customer Service
EXL South Africa · Cape Town, Western Cape
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Responsibilities are not limited to the enclosed
- Supporting customers across the wider business.
- Provide world class customer service to both new and existing customers.
- Provide Sales support to customers.
- Continual learning of products/services.
- Promote and sell products to new and existing customers
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence
- Contribute to the workstream to deliver objectives to agreed business targets including growth, quality and compliance
- Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service
- Identify and understand customer needs in order to provide a consistently high-quality service
- Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner
- Increase customer retention, loyalty and build a credible reputation
- Grade 12 Mandatory
- Soft skills & Telecommunications Experience Advantageous
- Computer Literacy MS Office, Social Media, Online, Navigation
- Good articulation of the English language Spoken and Written
- Experience 12 months BPO experience
- Some post High School education preferred
Responsibilities
- They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
Qualifications
- Graduate 1 - 3 Years