Benefits and Fund Administrator

Introduction

Our client is seeking a Junior Employee Benefits Administrator to join their payroll and benefits team.

The successful candidate will be responsible for the administration of employee benefits and the full benefits claims cycle, with particular emphasis on pension and provident fund administration .

We are specifically looking for someone who has practical exposure to fund administration, contribution processing and pension/provident fund claims . Previous experience dealing with NBC funds, particularly within the Road Freight Industry, and/or Sanlam will be a strong advantage.

This position would suit a detail-oriented administrator who has gained solid employee benefits/fund administration experience and is looking to further develop their career.

We are particularly interested in candidates who have hands-on pension/provident fund administration experience. Exposure to NBC-administered funds and/or Sanlam will be a strong advantage.

Duties & Responsibilities

Duties & Responsibilities

The successful candidate will be responsible for the accurate and timely administration of employee benefits, including:

• Administer pension and provident fund benefits, withdrawals and related fund processes .

• Liaise with NBC, Sanlam and other fund administrators/service providers .

• Assist with pension/provident fund contribution information, schedules, member records and queries.

• Follow up on outstanding fund information and resolve discrepancies with the relevant stakeholders.

• Process pension and provident fund withdrawal claims.

• Process death claims .

• Process disability claims .

• Process funeral benefit claims .

• Process WCA/COID claims .

• Attend to medical aid queries and benefit changes .

• Ensure all benefit and claim submissions are completed accurately, within required deadlines and on the correct platforms.

• Communicate with employees, employers, payroll, fund administrators, medical schemes and government departments where required.

• Follow up on outstanding documentation and ensure claims are progressed through to completion.

• Attend to general employee benefit and fund-related queries.

• Maintain accurate supporting documentation and filing.

• Liaise with the Payroll Manager regarding queries, quality concerns and process improvements.

Desired Experience & Qualification

Desired Experience & Qualifications

• Matric essential.

• A recognised HR qualification or other relevant tertiary qualification would be advantageous.

• Approximately 3–5 years' experience in Employee Benefits and/or Fund Administration .

• Practical experience with pension and provident fund administration is important.

• Previous exposure to NBC funds , particularly NBC for the Road Freight Industry , will be highly advantageous.

• Experience dealing with Sanlam and/or the Sanlam STeP portal will be advantageous.

• Experience processing pension/provident fund withdrawals and other employee benefit claims.

• Knowledge of WCA/COID claims and the CompEasy platform would be advantageous.

• Understanding of applicable labour legislation, including the BCEA .

• Exposure to VIP Premier Payroll would be advantageous.

Systems

• NBC fund administration exposure – highly advantageous.

• Sanlam STeP portal – advantageous.

• VIP Premier Payroll – advantageous.

• CompEasy / COIDA processes – advantageous.

• Good working knowledge of MS Office , particularly Excel.

Skills & Attributes

• Excellent attention to detail and accuracy.

• Strong administrative and organisational skills.

• Able to communicate professionally with employees, fund administrators and other stakeholders.

• Good numerical ability.

• Methodical approach to processing claims and fund administration.

• Able to follow up consistently and manage outstanding documentation.

• Strong planning and time-management skills.

• Confidential, honest and professional.

• Self-motivated and able to manage own workload.

Package & Remuneration

R20 000 CTC