Belmond Service Excellence Advisor
Belmond Mount Nelson Hotel · Cape Town, Western Cape
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Start free — we apply for you →Primary Responsibilities Include
- Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
- Upsell- treat every customer interaction as an opportunity to enhance each guest stay by suggesting additional add On's such upgrades, transfers, experiences etc.
- Quality controls all bookings prior to issuing travel documents and follow up to obtain any missing information or special requests
- Ensuring payments are taken, questions answered, tickets and relevant documentation delivered
- Making sure every customer has a personal interaction on any queries that they may have
- Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
Requirements
What You Bring
- 2 years' experience in Front Office or Reservations or customer service role.
- Excellent telephone etiquette and verbal communication skills.
- Strong organisational skills and a high level of attention to detail.
- Strong computer proficiency and email communication skills.
- Ability to work without supervision.
- Customer service skills.