Beauty Salon Receptionist

Introduction

• Greet clients and walk-ins with a warm, professional demeanor

• Must be fully bilingual - English and Afrikaans

Duties & Responsibilities

Reception Duties

• Greet clients and walk-ins with a warm, professional demeanor

• Handle all incoming calls efficiently and professionally

• Provide excellent hospitality: offer refreshments (coffee, water, champagne)

• Manage appointment bookings

• Assist with retail product sales

• Keep the reception and front-of-house area neat, clean, and welcoming

Administrative Duties

• Perform daily cash-ups

• Send client reminders and ensure all bookings are protocol-ready for the next day

• Manage emails and respond promptly

• Answer WhatsApp messages and client queries

• Send specials and promotional broadcasts as needed

• Compile and place product orders

• Receive stock, check invoices, price items, shelve products, and update inventory system

• File invoices and participate in stocktake

• Track and log usage of professional stock

• Confirm appointments for Dr’s clients every Friday and send confirmation list

• Print consultation forms and send aftercare info to new clients

Add new clients to contact list and relevant broadcast groups

Desired Experience & Qualification

• National Senior Certificate (Matric)

• South African citizen

• Fluent in English (Afrikaans is a bonus)

• Basic computer literacy (Word, Excel, Email)

• Strong time management skills and ability to work under pressure

• Previous experience in a receptionist or administrative role

Ideal Candidate Attributes

• Outstanding client service skills with a friendly, professional attitude

• Organized and able to multitask effectively

• Meticulous with attention to detail

• Reliable and positive with a team-oriented approach

• Comfortable in a fast-paced, client-focused environment