BDO Wave - Operations Manager, Gqeberha

Education & Skills Education: Qualified CA(SA) registered with SAICA 4+ years post articles experience Skills : Ability to handle and manage stress Ability to meet reporting deadlines and work well under pressure Excellent command of English, both written and spoken Excellent communication skills Excellent interpersonal skills for internal and external stakeholder relationship management Flexible in terms of working hours when required Management experience Project management skills High attention to detail and commitment to quality Team player Experience in training, mentoring and managing of junior staff Leadership and people management skills Roles & Responsibilities: Managing the non-assurance division and applicable teams Frequent communication with BDO Wave Senior Management Operational management Lead and oversee the daily operations of the non-assurance teams to ensure efficient and effective service delivery Monitor operational performance against business objectives Identify operational risks and implement mitigation strategies Develop and improve operational processes, procedures, and controls Ensure compliance with company policies and regulatory requirements Drive continuous improvement initiatives Foster a high-performance culture Training and development Design and implement structured soft skills training programs for respective non-assurance teams Provide coaching and mentorship to employees Foster a culture of training compliance Maintain accurate training compliance documentation Performance Management and Mentorship Conduct regular performance evaluations and provide constructive feedback Manage performance-related employee matters, including reviews, improvement plans, recognition, and corrective actions Identify and address performance gaps Foster a culture of learning and growth Ensure employees are aligned with UK counterparts Compliance and quality assurance Ensure work performed by non-assurance employees meets firms’ quality controls and standards Implement best practices to enhance the effectiveness of the non-assurance teams with the UK Administration and Reporting Coordinate leave requests and maintain leave records for employees Oversight and monitoring of the employee leave application system Provide feedback to Senior Management on employee performance Act as a primary contact between Senior Management and the non-assurance teams Act a primary contact between the UK stakeholders and the various non-assurance teams Monitor utilization and productivity of employees and prepare utilization reports (where applicable) Perform commercial management Monitor timesheet submissions (where applicable) Recruitment Involved in supporting with the recruitment of non-assurance roles