Bartender

Sun International · Cape Town, Western Cape

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Main Purpose of the Job

To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal SOP standards are continuously achieved and professionally executed

Job Requirements

Minimum requirements Education and Experience

Work conditions and special requirements

Ability to work shifts that meet operational requirements
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Prepared Work Area
Prepare mise-en-place, and conduct any other required checks and preparations for service
Identify issues with regards the bar display and surrounding areas in terms of appearance/
functioning of equipment and systems
Stock bar for service
Check cleanliness of own section or station

Service Execution

Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously and place in the system
Explain menu items and make recommendations with regards beverage menu
Mix drinks and present beverage in line with guest order and outlet standards
Be attentive to guest requests
Clear glasses after guests have completed their drinks
Provide billing to guests
Conduct cash-ups at the end of service
Complete beverage stock sheets each shift
Leverage opportunities to upsell on promotional items
May be required to prepare cocktails in line with outlined recipes

Bar Standards

Understand and conduct all tasks in line with F&B standard operating procedures
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Conduct daily stock counts of bar smalls
Resolve or report on any anomalies to the required standards
Report on any breakages at the end of the shift

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Core behavioural competencies

Technical competencies