Banking Payments Analyst

Introduction

About the Opportunity

A leading digital business is seeking a detail-oriented and analytical Banking Payments Analyst to join its Banking Operations team.

This role is responsible for monitoring payment processing, investigating transaction issues, resolving customer deposit queries, analysing banking and processor performance, and supporting payment operations across multiple regions. The successful candidate will play a key role in ensuring a seamless customer experience while protecting revenue and supporting business growth.

Duties & Responsibilities

Key Responsibilities

• Investigate and resolve missing, delayed, or incorrect deposit transactions.

• Manage customer payment-related queries within agreed service levels.

• Monitor payment processing performance and identify operational issues.

• Conduct manual credits and reconciliations where required.

• Analyse transactional data and banking statements to identify trends and anomalies.

• Investigate processor, banking, and system-related issues and drive resolution with internal and external stakeholders.

• Build effective relationships with Finance, Customer Support, Product, and third-party partners.

• Monitor payment volumes and identify risks, spikes, and processing interruptions.

• Assist with onboarding and testing of new payment providers and integrations.

• Review processes and recommend automation, efficiency improvements, and operational enhancements.

• Produce detailed analysis and reporting to support decision-making.

• Contribute to continuous improvement of the customer payments journey

Desired Experience & Qualification

Requirements

• Experience in payments operations, banking operations, financial services, fintech, reconciliations, transactional processing, or a similar environment.

• Strong reconciliation and statement analysis experience.

• Good understanding of payment methods such as:

• Mobile Money

• Bank Transfers

• Cards

• E-Wallets

• Voucher-based payments

• Strong analytical and problem-solving skills.

• Experience analysing large volumes of transaction data.

• Excellent attention to detail.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong sense of ownership and accountability.

• Ability to work independently and within a team.

Advantageous

• BCom degree or studies towards a BCom qualification.

• Exposure to financial product implementation or payment integrations.

• Experience within online payments, fintech, digital platforms, e-commerce, banking, or transactional environments.

• Knowledge of payment processor operations and transaction lifecycle management.

Additional Information

• Own reliable transport is required.

• Willingness to work shifts, including weekends and public holidays when required.

• Opportunity to contribute to a growing and dynamic operation where innovation, analysis, and customer experience are highly valued.

Package & Remuneration

Market Salary