Automotive Service Manager – Umhlanga, KwaZulu-Natal
Intercon Recruitment · Durban, KwaZulu-Natal
Posted 30 October 2026
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- A well-established franchised motor dealership in Umhlanga is seeking an experienced and results-driven Service Manager to lead its service department.
- The ideal candidate will have strong workshop management experience, excellent leadership abilities and a proven record of maintaining customer satisfaction, productivity and departmental profitability.
Key Responsibilities
- Oversee the daily operations of the dealership's service department and workshop.
- Lead, manage, motivate and develop Service Advisors, Technicians and workshop staff.
- Ensure workshop productivity, efficiency and profitability targets are consistently achieved.
- Monitor departmental performance, labour sales, gross profit, expenses and operational KPIs.
- Maintain high levels of customer satisfaction (CSI) and resolve customer complaints professionally.
- Ensure all vehicle servicing, repairs and maintenance meet manufacturer standards and quality requirements.
- Manage workshop scheduling, job allocation, turnaround times and workflow efficiency.
- Monitor warranty claims, service plans and manufacturer compliance requirements.
- Identify opportunities to increase service revenue, customer retention and departmental profitability.
- Conduct regular staff performance reviews, training and development.
- Ensure compliance with occupational health and safety regulations and dealership policies.
- Prepare and present monthly departmental performance reports to senior management.
Minimum Requirements
- Minimum 4–5 years' experience as a Service Manager.
- Previous Service Manager experience within a franchised motor dealership is essential.
- Strong technical understanding of workshop operations.
- Proven leadership and staff management abilities.
- Good financial, operational and customer service skills.
- Ability to achieve departmental targets.
- Excellent communication and problem-solving skills.
Salary & Benefits
- Basic salary: R25,000–R35,000 per month, negotiable.
- Company vehicle.
- Fuel allowance.
- Incentives