Automotive Claims Administrator

Introduction

We are seeking a detail-oriented and results-driven Automotive Claims Administrator to join our team.

The successful candidate will form part of a team responsible for the administration of Oil VAP claims . The role involves the time-sensitive adjudication and administration of claims, requiring regular interaction with policyholders, motor dealers, and various internal and external stakeholders.

Please note: this position is office based in Cape Town. No remote working options available.

Duties & Responsibilities

• Maintain policyholder integrity and ensure accurate claims administration.

• Uphold Motor Group and Branch Service Level Agreements (SLAs).

• Liaise professionally and effectively with clients, motor dealers, and internal and external stakeholders.

• Ensure that all claims are handled within prescribed turnaround times and service standards.

• Maintain required quality, productivity, and performance standards.

• Ensure that all processes are followed accurately and consistently.

• Contribute positively to a high-performance team environment.

Desired Experience & Qualification

Candidate Profile

The ideal candidate will demonstrate the following

• Ability to work effectively both independently and as part of a team.

• An inquisitive mindset with a strong desire to learn, develop, and grow.

• Results-driven approach with a proven ability to complete tasks accurately and efficiently.

• Strong numerical and analytical ability.

• Ability to thrive in a high-pressure, fast-paced environment.

• Proactive approach with the ability to think critically and work independently.

• Strong attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Ambition and a willingness to go the extra mile.

• Strong commitment to Treating Customers Fairly (TCF) principles.

• Professional and customer-focused approach.

Knowledge and Requirements

• Minimum qualification: Matric .

• Insurance industry qualifications will be advantageous, including:

• RE5 (Regulatory Examination).

• FETC / NQF Level 4 or 5 further studies.

• Class of Business (COB).

• Continuous Professional Development (CPD).

• Previous automotive industry experience will be advantageous.

• Experience within a motor dealership, motor group, or insurance environment will be advantageous.

• Experience with Microsoft Office Suite and insurance management systems will be preferred.

• Strong computer literacy and administrative skills.

Reporting Line

The successful candidate will report to the Team Leader(s) and Claims Manager .

Working Hours, Leave and Benefits

• Working hours: 08:30 – 17:00, Monday to Friday, with a 30-minute lunch break.

• Annual leave: 15 days per year.

• Retirement Annuity and Medical Aid schemes are available to permanent employees, subject to the applicable company terms and conditions.

Contract Period

The position will initially be offered on a 3-month contract .

Subject to meeting the required performance standards and business requirements, a permanent position may be offered thereafter .

Background Screening

Shortlisted candidates will be required to provide consent to and successfully complete an EMPS background check , which includes verification of:

• Tertiary education.

• Criminal record.

• Credit bureau information.

• Employment history.

• Work permit status, where applicable.

Package & Remuneration

Salary and Benefits

Salary: Negotiable (Cost to Company), depending on qualifications and experience.

The package includes

• A mandatory 5% monthly contribution to a Retirement Annuity Fund .

• A minimum Discovery KeyCare Plus medical aid cover , or an equivalent medical aid option.

Disclaimer

• Only applications submitted on Pnet's portal will be considered.

• If you haven't heard from us within 30 days of applying, please consider your application as unsuccessful.

• CV's will be kept for future consideration.