AssureCloud Audit Scheduling Administrator Learner, Midrand

Responsibilities

Audit Scheduling and Coordination

• Coordinate and schedule food safety audits in accordance with client requirements and operational deadlines.
• Monitor audit schedules and ensure all planned audits are allocated and communicated to relevant stakeholders.
• Track audit activities daily to ensure completion within the required reporting periods.
• Assist with scheduling adjustments and communicate changes timeously to auditors and relevant departments.
• Maintain accurate scheduling records and supporting documentation.
• Ensure audit planning aligns with operational requirements and service commitments.

Client Communication and Support

• Serve as a point of contact for audit scheduling-related enquiries.
• Respond professionally and timeously to client communications.
• Provide clients with audit confirmations, updates, and scheduling notifications.
• Escalate scheduling concerns, service issues, or client complaints to the appropriate manager.
• Build and maintain positive relationships with internal and external stakeholders.
• Support client meetings and ensure action items are followed through.

Operational Administration

• Assist with daily administrative tasks related to audit planning and coordination.
• Maintain accurate audit records, schedules, and operational documentation.
• Ensure auditors have the necessary information and resources required to conduct audits.
• Support operational teams with administrative requirements as needed.
• Assist in managing audit-related correspondence and filing.
• Ensure information is updated and maintained within relevant systems.

Service Delivery Support

• Support the achievement of audit turnaround times and service level agreements.
• Assist with the coordination and tracking of audit reports and related documentation.
• Monitor audit progress and escalate potential delays or risks.
• Ensure audit scheduling activities contribute to overall client satisfaction.
• Support the delivery of high-quality customer service throughout the audit process.

Financial and Cost Management Support

• Assist in planning audit activities to support operational and budgetary requirements.
• Coordinate audit schedules to promote cost-effective travel and accommodation arrangements where applicable.
• Support invoicing and administrative processes by ensuring audit information is submitted accurately and within required deadlines.
• Assist in maintaining records required for financial tracking and reporting.

Reporting and Record Management

• Maintain accurate records of audit schedules, client communications, and operational activities.
• Prepare weekly and monthly scheduling reports as required.
• Monitor audit completion status and provide updates to management.
• Ensure all documentation is stored and maintained in accordance with company procedures.
• Assist with data capturing and reporting activities.

Requirements

Qualification

• National Diploma, Certificate, or Degree in Business Management, Administration, Operations Management, Food Safety, Logistics, or a related field.
• Food Safety or Occupational Health and Safety training will be advantageous.

Experience

• 0–1 year's experience in administration, scheduling, customer service, coordination, or a related environment.
• Experience using Microsoft Office applications, particularly Excel, Word, and Outlook.
• Exposure to working with clients, internal stakeholders, or operational teams will be advantageous.
• Experience in data capturing, record management, or general administrative functions will be advantageous.

Skills

• Strong verbal and written communication skills.
• Administrative and organizational skills.
• Planning and scheduling capability.
• Customer service orientation.
• Good interpersonal and relationship-building skills.
• Attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks simultaneously.
• Problem-solving skills.
• Time management skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Data capturing and record management skills.
• Ability to work effectively within a team environment.

Knowledge

• Basic administrative and office management principles.
• Understanding of scheduling and coordination processes.
• Basic knowledge of customer service principles.
• Basic understanding of Food Safety and Occupational Health and Safety concepts.
• Knowledge of Microsoft Office applications.
• Understanding of professional business communication practices.
• Knowledge of document control and record management principles.

Other

• Willingness to learn and develop within a professional environment.
• Ability to work under pressure and meet deadlines.
• High level of professionalism and confidentiality.
• Energetic, proactive, and self-motivated.
• Customer-focused mindset.
• Strong work ethic and positive attitude.
• Ability to adapt to changing priorities and operational requirements.

High degree of professional ethics and values aligned with

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to employment equity candidates.