Assistant store manager - Umzimkulu

The successful candidate will be responsible for driving sales performance, managing store profitability, leading and developing store teams, and ensuring an exceptional customer experience across all operational areas.

This is a senior leadership position requiring strong clothing retail management experience, commercial awareness, and a proven ability to achieve and exceed targets in a fast-paced fashion retail environment.

Duties & Responsibilities

• Take full responsibility for store performance, sales, and profitability.
• Drive and exceed store sales targets, KPIs, and operational objectives.
• Lead, mentor, coach, and develop store teams, including junior managers and supervisors.
• Oversee all daily store operations and ensure operational excellence.
• Implement and maintain high visual merchandising standards in line with brand requirements.
• Manage stock control, stock levels, stock accuracy, and shrinkage prevention.
• Analyse sales reports and performance data to identify opportunities and implement strategies to improve results.
• Ensure consistently outstanding customer service and a strong brand experience.
• Manage staffing, scheduling, performance reviews, and disciplinary processes.
• Handle escalated customer queries and resolve complex customer issues effectively.
• Ensure compliance with company policies, procedures, and retail standards.
• Drive a high-performance culture within the store through effective leadership, coaching, and accountability.

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