Assistant Product Support Manager
Komatsu South Africa · Germiston · Negotiable
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We are looking for an experienced Assistant Product Support Manager to provide technical leadership and oversight for a defined group of products within our Product Support Services Division. The role manages a team of product specialists and ensures technical insight, product quality, field campaign execution, service process governance, and machine modification quality across the business. This is a hands-on leadership role suited to a technically strong professional with solid people management capability and deep industry experience.
Duties & Responsibilities
Key Responsibilities
- Lead and manage a team of product support specialists for a defined product group
- Provide expert technical product support and insight to internal and external stakeholders
- Oversee technical field campaigns, product quality control, and machine modifications
- Manage service processes, systems, and adjudication of claims and costs
- Drive continuous improvement through technical investigations and data-driven insights
- Ensure compliance with OEM standards, legislation, and internal policies
- Support change initiatives, budgeting, performance management, and staff development
- Engage with suppliers, OEMs, and customer sites to resolve complex technical issues
Additional Information
- Medical fitness required
- Frequent travel to customer and supplier sites
- Must be able to work in a high-pressure, deadline-driven environment
Desired Experience & Qualification
- Qualification:
- Trade Certificate: Millwright or Electrical (essential)
- Advanced Certificate or Diploma (NQF Level 6) (advantage)
- Experience:
- Minimum 10 years’ technical experience within the construction and/or mining industry (KLTD product knowledge) (essential)
- Minimum 5 years Product Support experience
- Minimum 3 years’ leadership/supervisory experience
- Valid driver’s licence
- Valid passport/able to obtain
- Systems Proficiency: SAP, BI tools, Salesforce/SQIS, Komtrax, Komserve (preferred)