Assistant Manager
SPAR Group · Caledon, Western Cape
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Assistant Manager A store based in Caledon - Western Cape is seeking an Assistant Manager.
The position We are looking for an experienced and energetic Assistant Manager to oversee key operations and ensure the store runs smoothly and profitably. You will work closely with the Store Manager, focusing on achieving departmental targets, driving sales, and ensuring the highest standards of hygiene, customer service, and staff management. Duties & Responsibilities
KEY RESPONSIBILITIES BUT NOT LIMITED TO: Departmental Management
- Oversee and manage the profitability and performance of all Service Departments.
- Ensure departmental targets are met and exceeded.
Stock and Pricing Management
- Manage inventory levels to minimize shrinkage and optimize availability.
- Oversee pricing accuracy and ensure compliance with company policies.
- Maintain and manage the Point of Sales (POS) system efficiently.
Promotions and Merchandising
- Plan, implement, and monitor promotional activities to boost sales.
- Ensure the store is visually appealing and products are merchandised effectively.
Hygiene and Housekeeping
- Maintain high standards of cleanliness and organization throughout the store.
- Ensure compliance with health and safety regulations.
Staff Management
- Lead, motivate, and manage the performance of the store team.
- Handle scheduling, training, and development to build a high-performing workforce.
- Recruitment and Discipline staff.
Customer Management
- Deliver exceptional customer service by addressing inquiries and resolving complaints promptly.
- Foster strong relationships with customers to encourage loyalty.
Store Operations
- Manage the opening and closing of the store, ensuring smooth daily operations.
- Oversee cash handling, banking, and security procedures.
Desired Experience & Qualification
Qualifications and Experience
- Matric / NQF Level 4 equivalent
- A diploma or degree in Business, Retail Management, or a related field is advantageous.
- Previous management experience in hot foods or service departments would be advantageous.