Assistant Manager: Admin Operations
Toyota · Johannesburg, Gauteng
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Start free — we apply for you →- The main purpose of the job is to support, maintain and service all relationships within KINTO, the Dealer network as well as the various sales channels through the effective, efficient capture and ongoing administration of KINTO activities. The administration of all the KINTO vehicle's life cycle events, from the start of new business proposals through to underwriting documentation and approval. Administration of the current book of business ensuring all aspects such as quotes, reassessments, documentation, etc are actioned. Delivering highly responsive quick decisions and satisfactorily resolving customer / dealer queries.
KEY PERFORMANCE AREAS
- Processing of proposals
- Activating contracts
- Providing reassessment proposals
- Ensuring all risk items for the contract are being checked and addressed where necessary
- Ensuring end of term processes are addressed.
- Exercise a customer focus in the provision of service and sales support to the dealers / corporate customers in South Africa
- Responsibility for the self-management of performance against published service standards in terms of response times and other commitments
- Assisting generally with any KINTO queries generated by the Toyota/ Lexus Dealer network as well as customers
- Dealing with day-to-day telephone queries from Dealer staff as well as other areas of the business
- Providing end of term details and calculating such
- Any other appropriate duties as required by line Manager.
QUALIFICATIONS AND EXPERIENCE
- NQF Level 5 Minimum 240 credits on level 8 framework qualification in Administration or similar
- Minimum – 3-4 years' experience within the Leasing Industry is key
- Computer Literate Word and Excel
- Experience in administrative functions within the leasing industry is essential
- People management experience
- Experience in client relationships & customer interaction
- FML experience is essential
- Knowledge of Toyota Business Practice
- Knowledge of Industry Trends
COMPETENCIES
- Accurate Information gathering and analysis
- Awareness and commitment to our mission
- Awareness of situations and decisiveness
- Communication and sharing of mid to long-term plans
- Creation of innovation vision
- Establishing framework and systems for organizational review
- Feedback of evaluation and long-term development of others
- Strategic review of work methods
- Negotiation and good communication
- Relationship building