Assistant Lodge Manager (Permanent)

Job Title: Assistant Lodge Manager Start Date: 2026-08-27 - 2026-09-29 Vacancy Type: Permanent JHB003551 Sectors: Hospitality Location: Eastern Cape , Paterson Salary: (Market related) Brief: Key Performance Areas of this position include: - Measure and enhance overall guest satisfaction, including managing special requests. - Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. - Assistant the lodge manager to oversee day-to-day lodge team service operations. - Uphold and elevate the service standards provided by the lodge team. - Ensure effective supervision and management of lodge operations in the absence of the lodge manager. - Coordinate departmental teams to optimize guest service delivery. - Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager - Achieve quality improvement targets set by management. - Develop comprehensive policies, processes, and standards governing lodge team activities. - Manage cash handling to minimize variances within acceptable limits. - Maintain effective stock management. - Identify and implement cost-saving opportunities. - Maintain and ensure the upkeep of lodge equipment through preventative maintenance. - Take responsibility for the overall performance of lodge functions in the absence of the lodge manager. Competencies required: - Proven experience in lodge management - Good working knowledge of POS/PMS systems - High level of attention to detail - Strong leadership and organisational skills - Excellent communication and interpersonal skills Detail: Minimum criteria required: - Degree/Diploma in Hotel Management - 3 - 5 years' experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager - Driver's Licence Essential show more... For more information please contact: Tori Loukes Apply