Assistant Head Guide & Reservations Manager Couple (Permanent)

Job Title: Assistant Head Guide & Reservations Manager Couple Start Date: 2026-07-20 - 2026-10-31 Vacancy Type: Permanent WDH002433 Sectors: Couples Guides and Trackers Reservations Location: Northern Cape , Kalahari Salary: R50,000 - R56,000 combined Brief: couple An expansive private game reserve in the Kalahari region of the Northern Cape is looking for an ASSISTANT HEAD GUIDE & RESERVATIONS MANAGER COUPLE to join their team. Detail: This dual-role position suits a couple who bring complementary strengths: one partner leading guiding operations in the field, the other running the reservations desk that keeps the camps full and guests looked after from first enquiry to arrival. Role 1 | Assistant Head Guide Core Criteria: Relevant guiding qualification (FGASA or equivalent), valid PrDP and driver's license Previous experience as a Senior Field Guide or in a similar leadership role First Aid certification and rifle competency where required Strong leadership, communication, and mentoring skills Excellent knowledge of wildlife, ecology, and reserve operations Professional, guest-focused, and safety-conscious Willing to work flexible hours, including weekends and public holidays Candidate Responsibilities: Lead and conduct game drives, bush walks, and other guided experiences Support the Head Guide in supervising field guides, trackers, and guiding schedules Ensure all guiding activities meet safety protocols, reserve policy, and conservation regulations Assist with training, mentoring, and assessing guides and trainee guides Monitor vehicles, equipment, and radios, keeping them maintained and ready for use Deliver high-quality guest engagement and interpretation at all times Assist with incident reporting, risk management, and emergency response Support conservation initiatives, data collection, and environmental education Stand in for the Head Guide when needed and assist with admin duties Role 2 | Reservations Manager Core Criteria: 3-5 years experience in reservations or front office within luxury hospitality or the safari industry Solid understanding of Southern African travel, safari logistics, and luxury guest expectations Proficient in reservations systems (e.g. ResRequest, Panstrat, NightsBridge, or similar) Strong leadership, team management, and mentoring ability Fluent in English, with strong written and verbal communication; additional languages an advantage Excellent organisational skills, attention to detail, and ability to work under pressure Passion for luxury travel, wildlife, and conservation Candidate Responsibilities: Manage and oversee daily reservations across all camps on the reserve Handle bookings accurately and personally, from first enquiry through to pre-arrival prep Build strong relationships with travel trade partners, agents, and DMCs Keep trade partners informed on availability, promotions, and offerings Monitor occupancy, booking pace, and yield to support revenue goals Compile reports for forecasting, budgeting, and performance review Maintain accurate data entry, payment tracking, and booking integrity in the reservations system Ensure SOPs are followed and refined to uphold the reserve's standards Coordinate with finance and hospitality teams for smooth pre-arrival handovers Lead, train, and support the reservations team Package Offer: Live-in position Staff flights between Johannesburg and Cape Town show more... For more information please contact: Suvania Govender Apply