Assistant General Manager

Helderberg Personnel · Western Cape

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Key responsibilities include but are not limited to

Assist the General Manager in his/her day-to-day operations
Ensure the smooth running of the hotel operation in the absence of the General Manager
Conduct and compile Daily, Weekly, Monthly reports for the General Manager
Be proactive in anticipating guest needs and possible concerns of on the property
Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
Proven leadership abilities
Provides training, coaching, and mentoring to all staff and HOD's
Receives and resolves or assists the General manager in resolving guest complaints and service recovery process
Selects or assists in the selection of hotel staff
Review employee performance and conduct personnel actions such as disciplinary actions and terminations
Adheres to company procedures and regulations as well as standard operating procedures.
Ensure full compliance with hotel operating controls, SOP's, policies, procedures, and service standards
Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures
All Other duties as assigned by the General Manager or Management

Post matric hotel school qualification is essential
Minimum 5 years' experience in a five-star property
Proven experience in a senior hotel operations or management role within a luxury hospitality environment
Computer literacy – Microsoft Office, MICROS and Opera Cloud proficiency
Strong knowledge and understanding of hotel operating procedures, standards, and SOP implementation
Excellent communication, interpersonal, and leadership skills
Demonstrated ability to lead, motivate, coach, and develop teams across multiple departments
Strong guest focus with a passion for delivering exceptional service experiences and effective service recovery
Good numeracy skills with the ability to interpret operational reports and contribute towards profitability objectives
High level of English proficiency, both written and verbal
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to identify operational challenges, implement solutions, and drive continuous improvement
Must be motivated, enthusiastic, energetic, and a team player with a positive attitude
High level of professionalism, attention to detail, and commitment to luxury service standards Must be able to work shifts, weekends, and public holidays as required