Assistant Front Office Manager
Newmark Hotels · Cape Town, Western Cape
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- The Rockefeller Hotel is seeking a passionate, service-driven, and experienced Assistant Front Office Manager to support the Front Office Manager in leading the Front Office team and delivering exceptional guest experiences.
Minimum Requirements
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 3 years' experience in a Front Office supervisory position within a hotel environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- High level of professionalism and attention to detail.
- Proficiency in hotel property management systems and Microsoft Office.
- Ability to work shifts, weekends, and public holidays.
Duties and Responsibilities
- Assist in managing the day-to-day operations of the Front Office Department.
- Ensure exceptional guest service and create memorable guest experiences.
- Supervise Front Office staff, providing coaching, training, and support.
- Handle guest complaints and special requests professionally and efficiently.
- Monitor arrivals, departures, room allocations, and occupancy levels.
- Ensure compliance with hotel policies, procedures, and service standards.
- Assist with reporting, cash-up procedures, and revenue management initiatives.
- Support the Front Office Manager in achieving departmental objectives and guest satisfaction targets.
Deadline:9th August,2026