Assistant Floor Manager (After Hours) - Unicare Bellville

Clicks Group · Bellville, Western Cape

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Introduction

Are you passionate about retail and service excellence? An exciting opportunity has become available for an Assistant Floor Manager. The role will be based at Unicare 24 hour pharmacy in Bellville and will report to the Front Shop Manager.

Job description

Job Purpose

To support the Front Shop Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales budgets, profit and compliance targets, leading to a competitive advantage for the brand.

To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
To efficiently execute all operational activities of the store, including expenses, stock management, Shrinkage, general housekeeping and administration.
To support the Front Shop Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the Front Shop Manager.
To assist the Front Shop Manager in maintaining the work schedule on a daily basis in line with the Clicks Group Labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves Clubcard participation targets.
To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
Handle customer queries promptly and professionally.
Assist Front Shop Manager with training and development of all staff

Minimum requirements

Desirable: Degree in Relevant Retail/Business management Essential for External candidates
Essential: Grade 12
Minimum 1 years' experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks SODP/ Trainee Store Manager programme.
Financial management experience Budgets, Profit and Loss statements, Financial ratios, ect.

Job Related Knowledge

Retail/FMCG background and understanding of merchandising and promotions principles.
Understanding and application of financial management principles.
Knowledge of stock, cost, risk and compliance management procedures.
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of people management
Knowledge of competency based interviewing Recruitment & selection
Results and target driven
Planning, organising, analysing and problem-solving skills
Following instructions and procedures
Strong customer focused orientation
Leading and Supervising
Coping with pressure and setbacks
Computer literacy

Essential Competencies

Apply by: 30 July 2026