Assistant Executive Housekeeper

Position overview: The Assistant Executive Housekeeper reports directly to the Executive Housekeeper and is accountable for the overall appearance, orderliness and cleanliness of guest rooms, suites and public areas and the Laundry in the hotel. To lead and inspire the housekeeping team in delivering exceptional, personalized luxury service standards. The role ensures that all guest rooms, suites, and public areas consistently reflect the elegance, attention to detail, and refined presentation expected of a luxury hospitality environment, exceeding discerning guest expectations at all times.

Requirements

• Matric Additional training or certification in hospitality or housekeeping management preferred. Previous experience in housekeeping operations, including supervisory or team-leading roles in hospitality or facility management. • Strong knowledge of cleaning procedures, hygiene standards, staff supervision, inventory control, and safety regulations • Strong leadership, communication, time management, problem-solving, and attention to detail skills Strong attention to detail • Good physical stamina and neat personal presentation Reliability and punctuality • Ability to work under pressure Positive attitude and professionalism • Ability to work independently and as part of a team Responsibilities:

• Staff management:
• Supervise all housekeeping staff, guest rooms, suites, laundry area and ensure work is completed efficiently
• Train , mentor and develop housekeeping team members in luxury service standards, etiquette, and attention to detail
• Conduct regular staff appraisals and provide performance
• Schedule and Prepare duty rosters employees and assign duties based on occupancy forecasts and service
• Maintain accurate time records for all departmental
• Assign new employees to experienced team members for
• Foster staff morale and recognise exceptional
• Manage personnel issues and disciplinary actions when policies are

• Operations and quality:
• Ensure cleanliness, orderliness, and appearance standards throughout the
• Develop and implement housekeeping systems, procedures, and cleaning
• Conduct meticulous inspections of guest rooms, suites, and public areas, ensuring perfection in presentation and ambiance
• Troubleshoot and promptly resolve guest complaints related to cleanliness and housekeeping
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when
• Re-inspect corrected room
• Coordinate with other departments (Front Office, Maintenance) on special requests and facility
• Coordinate closely with Front

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