Area Manager (Retail)

Job Purpose

• The Area Manager is responsible for all operations in his/her business unit.
• The Area Manager assists the Operations Manager to make careful considerations of all aspects in the business unit before making a business decision.
• The Area Manager is responsible (with the Operations Manager) for business unit goals, decisions, plans, implementation and evaluation of performance.

Job Description: Asset Management

• Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained
• Co-ordination of janitorial and repair services.

Stock Control

• Is responsible for all stock and will be held accountable for all overages and shortages.
• Should ensure control of inventory.
• Prepare requisitions to replenish stock. Identify and report on slow selling items.
• Stock loss action plan Merchandising
• Manage the quality and quantity aspects of the merchandise assortments.
• Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
• Identify new ways of promoting merchandise.
• Ensure required housekeeping standards at all times.
• Ensure that there is an equal standard throughout the stores.

Marketing and Sales

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
• Achieve and exceed store sales targets.
• Actively participate in promotions, stay up to date with current advertising and provide sales leadership to staff.
• Stay current with products, marketing and pricing of area retailers with similar products.

Admin and Cash

• Ensure that the standard of administration and procedures in store are met.
• Make certain that business direction and strategies are followed.
• Ensure that the responsible persons are following proper procedures when handling all store cash.
• Check and verify these documents daily.
• Manage controllable expenses as this directly affects the profitability of the branch.

Management of Staff

• Assign employees to specific duties.
• Encourage, assist and train employees to become a motivated sales force.
• Manage performance and development of staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
• Determine when extra temporary staff is needed and recruit same.

Customer Service

• Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis.
• Train staff in customer service.
• Assist customers with enquiries and complaints.
• Continuously satisfy customer needs and attract clientele

Job Requirements

• Operations Management diploma/degree or relevant/related Retail NQF 5/diploma.
• 3 - 5 years' experience in a Clothing Retail operations environment as an Area Manager or Store Manager experience in managing a chain of stores.
• Valid code 8 drivers license endorsed
• Willingness to travel