Area Manager - Retail Betting Operations

Responsibilities

• Take ownership of the commercial and operational performance of a portfolio of retail betting branches. • Drive consistent growth in betting turnover, revenue and branch profitability. • Monitor daily, weekly and monthly branch performance and identify opportunities for improvement. • Identify underperforming branches and develop and implement effective recovery plans. • Drive sales strategies, promotions and local initiatives to increase foot traffic and betting activity. • Identify opportunities to increase revenue per customer and improve betting product mix. • Conduct regular branch visits and operational audits. • Lead, coach and performance-manage Branch Managers. • Ensure appropriate staffing levels, productivity and operational standards across the portfolio. • Monitor operational costs and identify opportunities to improve efficiencies and profitability. • Ensure effective cash management, reconciliation processes and internal controls. • Maintain compliance with company policies, gambling regulations, licensing requirements, FICA and POPIA. • Drive high standards of customer service and implement initiatives that improve customer loyalty and retention. • Identify new revenue opportunities, potential locations and local partnership opportunities. • Monitor competitor activity and adapt local strategies accordingly. Requirements

• National Diploma (NQF Level 6) in Business Administration • 45 years operations management experience within a customer-facing or retail environment. • 45 years experience managing multiple locations, branches or departments. • Strong commercial understanding of revenue, costs, margins and profitability. • Proven experience driving customer satisfaction and retention. • Strong people leadership and performance management capability. • A proactive, entrepreneurial and commercially driven approach. • Comfortable working with targets and being held accountable for commercial results. • Knowledge of the betting and gambling industry, including betting products. • Understanding of FICA and POPIA requirements. • Computer literate. • Valid Code 08 drivers licence. • Gambling Board licence. The Person We are particularly interested in someone who is:

• Commercially driven and results orientated.
• A strong operator who is equally comfortable driving sales and growth.
• Self-motivated and a natural self-starter.
• Entrepreneurial, proactive and opportunity focused.
• Resilient and comfortable working under pressure.
• Strong at developing and holding Branch Managers accountable.
• Customer focused with a strong understanding of retention.
• Hands-on and comfortable travelling regularly between branches.

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