Applications Technical Support Specialist - BSTD
South African Reserve Bank · Pretoria, Gauteng
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Start free — we apply for you →Detailed description
The successful candidate will be responsible for the following key performance areas:
- Execute periodic system maintenance in accordance with the set procedures to ensure the reliability and availability of systems.
- Support the 1FinSurv applications by monitoring the underlying environments, such as databases and application servers, to ensure capacity management, systems availability and optimal performance.
- Maintain the 1FinSurv applications by applying corrective measures, for example, patches, upgrades and bug fixes.
- Provide second-line support by troubleshooting and investigating incidents reported by 1FinSurv users to ensure business continuity.
- Review the application code to ensure control is maintained.
- Conduct unit testing for the solution to ensure its quality.
- Deploy application upgrades, enhancements and fixes in accordance with the set deployment procedures.
- Monitor system and integration components to ensure the continuous flow of transactions.
- Apply system and application security patches to prevent and resolve application vulnerabilities.
- Participate in business continuity planning BCP and information technology service continuity management ITSCM exercises.
- Adhere to change-control processes in the implementation of system changes.
Qualifications
Job requirements
To be considered for this position, candidates must have
- at least a National Diploma NQF level 6 in information and communications technology ICT or an equivalent qualification in a related field; and
- at least two to five years' experience in an ICT applications support environment.
Additional requirements include
knowledge and skill in
- industry, organisational and business awareness;
- quality assurance;
- continuous improvement;
- continual learning and professional development;
- applications support and maintenance;
systems specialisation;
- information technology IT governance, risk and compliance; and
- Linux/Unix;
- working knowledge of the JBoss application server, Java development and JavaScript;
- knowledge of C# development; and
- working knowledge of Apache, F5 load balancer and XML.