App Curation Quality & Standards Manager

MultiChoice · Gauteng

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Key Performance Objectives

Tasks

Quality Assurance and Compliance Management

Conduct regular quality audits of app curation execution across all operating markets.
Monitor compliance with continent-wide curation standards, playbooks, and editorial guidelines.
Verify adherence to homepage merchandising and content placement standards.
Review campaign implementation to ensure alignment with approved execution frameworks.
Identify quality gaps, operational risks, and areas of non-compliance, and recommend corrective actions.
Track audit outcomes and ensure timely resolution of identified issues.

Operational Governance and Standards Management

Develop and maintain quality assurance frameworks, standards, and operational procedures.
Design and implement audit methodologies, quality scorecards, and performance metrics.
Define minimum execution standards and service expectations across all markets.
Create and maintain governance documentation, operational checklists, and process guidelines.
Ensure operational readiness and consistent execution during major content launches, campaigns, and live events.
Support and coordinate continuous improvement initiatives to enhance curation efficiency and effectiveness.

Metadata, Content Quality and Discoverability Management

Audit metadata accuracy, completeness, and quality across all content categories.
Verify consistency in genre classifications, categorisation, tagging structures, and content descriptors.
Validate adherence to naming conventions and localisation standards.
Ensure artwork and promotional assets comply with brand and platform standards.
Monitor content discoverability and recommend improvements based on metadata health and performance indicators.
Collaborate with content, product, and market teams to address content quality issues.

Stakeholder Engagement, Reporting and Continuous Improvement

Provide regular quality performance reporting to leadership and key stakeholders.
Analyse audit findings and identify trends, risks, and improvement opportunities.
Partner with market teams to implement corrective actions and best practices.
Facilitate training and coaching on curation standards, governance requirements, and quality expectations.
Share quality insights and recommendations to improve customer experience and operational performance.
Coordinate and support initiatives that improve standardisation, efficiency, and quality practices across the app curation function.

Qualifications

Bachelor's degree in Digital Media, Marketing, Business Management, Information Management, Media Studies, Communications and Information Systems or related field
Postgraduate qualification advantageous.

Experience

5-8 years' experience in digital content operations, content merchandising, app curation, OTT/streaming platforms, media, entertainment, or digital publishing environments.
Experience managing quality assurance frameworks and governance processes.
Experience working with content management systems CMS, metadata management, and content publishing workflows.
Experience collaborating across multiple markets and stakeholder groups.

Technical Competencies

Behavioural Competencies

Organisational Awareness: Understands how team goals align with broader departmental objectives.
Proactive Problem Solving: Anticipates issues and takes initiative to resolve them.
Collaborative Leadership: Works collaboratively within and outside the team to achieve goals.
Delegation: Assigns tasks effectively, balancing team strengths with developmental opportunities.
Influence and Persuasion: Positively influences team and stakeholders to support projects and goals.
Technical Expertise Application: Applies specialised knowledge effectively to support team projects.