Analytics Lead – Customer & Commercial
Salt South Africa · Cape Town, Western Cape
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- A leading South African value retailer is restructuring its analytics function – moving from a flat model where analysts spread thinly across every domain, to one with clear ownership and accountability per area. This role owns the Customer and Commercial analytics domain outright.
- You'll lead a small, focused team, partner directly with commercial and customer stakeholders, and build an analytics capability that drives real business decisions – not just reports. The emphasis is on permanent thinking: someone who builds lasting capability, not someone who clears a backlog.
Team You'll Lead
- Approximately 3 Data Analysts
- 1 Data Scientist
Key Responsibilities
- Own the analytics agenda, priorities, and roadmap for the Customer and Commercial domains
- Lead, coach, and develop the team of analysts and data scientist
- Partner with commercial, customer, category, and related stakeholders to identify high-value analytical opportunities
- Ensure analytical products are decision-oriented, business-trusted, and built for ongoing use – not one-off deliverables
- Collaborate with the Data Management Lead on shared semantic models, metric definitions, and data quality for customer and commercial measures
- Build team capability and foster a culture of ownership and accountability
- Contribute to the broader maturation of analytics – from reactive and broad, to domain-led and purposeful
Requirements
- Significant experience leading analytics teams in a commercial, customer, or retail environment
- Strong commercial mindset – able to connect analytical work directly to business outcomes
- Hands-on proficiency with Power BI, SQL, and related analytics tools and techniques
- Experience managing a mixed team of data analysts and a data scientist
- Strong stakeholder management and communication skills
Advantageous
- Retail commercial or customer analytics background
- Experience in customer analytics, commercial performance measurement, or related advanced analytical techniques
Role Details
- Employment type: 12-month renewable Contract
- Location: Kuils River, Cape Town on-site
- Target start: October 2026 / phased into FY27
- Annual package circa R1 350 000.00