Analytics & Customer Insights Specialist

Minimum Job Requirements

• Degree in Economics, Business, or Marketing. • Minimum 5 years working experience on related projects data science, data integration, strategy into action and commercial return analysis. • Proficient with tools, systems and procedures required to accomplish the job (MS Office, MS Excel (Advanced), Power BI / BI Applications). • BACCM process an advantage, SQL an advantage. Skills and Competencies:

• Strong document creation and process development skills. • Good business analysis skills and customer orientation. • Excellent analytical and proven problem-solving capability. • Exceptional accuracy and extreme attention to detail. • Precise planning and excellent organisational/administration skills. • A high degree of confidentiality, emotional maturity, ethical values and integrity. • Must have a high stress tolerance and the ability to work efficiently under pressure. • Ability to work at all levels of the business and engage with senior business customers. • Must be collaborative, influential, and rational. • Quality orientated and self-driven to achieve results. Key Performance Areas: Report to the Customer Insights Hub Manager: • Analyse and understand the current business environment, business strategies, and trends in the industry. • Operate confidently within business strategy, current trends and developments in the retail industry. • Improve and maintain the systems and operational processes within a specific domain. • Assess business cases, feasibility, and risk, considering underlying business architecture. • Liaise with business on a regular basis to co-ordinate initiatives, provide feedback, highlight risks and discuss issues. • Develop actionable insights from data to support key business decisions internally and externally with suppliers with the aim of increasing revenue and driving growth. • Translate initiatives into feasible action plans in collaboration with suppliers and business stakeholders. • Use deep dive analytics, and category, shopper and market insights to develop strategies that promote promotion optimisation, effective pricing strategies, category expansion and brand growth. • Work with suppliers to fully understand their insights needs and develop strategies for delivering on supplier objectives. • Support suppliers to access and fully leverage the insights technology platform. • Collaborate across teams and functions to fully leverage data and shift mindsets from facts and findings to insights and evidence that drive sound business decisions. • Layer shopper behavioural and/or attitudinal data research to inform the integration of customer, consumer, and shopper understanding in order to address key business objectives.

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