Allocation Administrator

Introduction

We are seeking an organised and professional Allocation Administrator to manage staff allocation requests and ensure client shift requirements are handled accurately and efficiently.

The successful candidate will be responsible for coordinating shift requests, communicating with clients and staff, maintaining accurate records, responding to queries and providing general administrative support within the allocations function.

Duties & Responsibilities

Key Responsibilities

• Answer a high volume of inbound and outbound calls while maintaining a professional and responsive service.

• Receive, enter, fill and manage client shift requests in a timely manner.

• Communicate with clients regarding the progress of shift requests and any difficulties encountered when filling shifts.

• Ensure information provided to clients and staff is accurate and up to date.

• Maintain detailed and accurate records of staff and client activities, phone calls, emails, availability and performance.

• Ensure staff availability records are kept current.

• Ensure required staff checks and documentation remain up to date.

• Respond to employee and client queries promptly.

• Maintain accurate client and staff information.

• Follow the required procedures when reporting incidents.

• Perform accurate filing and archiving.

• Reconcile purchase orders, invoices and timesheets .

• Work effectively as part of a team to ensure outstanding shifts and administrative tasks are managed efficiently.

Desired Experience & Qualification

Skills & Knowledge Required

• Knowledge of allocation systems and office administration.

• Understanding of relevant policies, procedures and legislation.

• Strong computer skills.

• Excellent verbal and written communication skills.

• Strong organisational skills.

• Good time-management skills.

• Ability to work effectively under pressure.

• Ability to work within a team environment.

• Ability to seek guidance when required.

Personal Attributes

• Honest and trustworthy.

• Willing and able to continuously learn.

• Able to use initiative and adapt to changing demands.

• Professional and respectful when dealing with clients, employees and other stakeholders.

• Able to work independently as well as part of a team.

• Good cultural awareness and sensitivity.

• Flexible regarding working hours when required.

• Strong work ethic.

• Able to adapt quickly to changing situations.

• Strong interpersonal and teamwork skills.

Ideal Candidate

The ideal candidate will be a highly organised, accurate and professional administrator who is comfortable working in a fast-paced environment involving a high volume of telephone calls, client requests and staff coordination. They should be capable of prioritising competing tasks, meeting deadlines and maintaining confidentiality when dealing with client and employee information.

Interested?

If you meet the criteria, please email your cv to Annalene@globalcareers.africa