Akeso Admissions Co-Ordinator

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

An Admissions Co-ordinator is responsible for pre-admissions, admissions as well as communicating with various members of staff to ensure a professional admission.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Patient Admissions

• Arranging pre-admission of all patients, ensuring patients are aware of requirements prior to admission

• Liaising with therapeutic units and referring professionals regarding bookings of all admissions

• Managing patient booking system, liaising with nursing and other units regarding bookings

• Admission of all patients to the clinic, including all paper work and where needed, legal requirements

• Obtaining preauthorisation's for all admissions, liaising with case managers regarding patient benefits and limits

• Dealing with all walk-in, unscheduled admissions

• Following up on all after hours admission

• Maintaining a record book of all admission

• Assist with all admission enquiries, internal and external

• Orientation of new patients to the layout of the clinic, rules of the clinic and daily routine

• Constantly strive to increase patient flow through pre-admissions department

• Liaise directly with wards with regards to problematic admissions, and give feedback to staff

• Escorting patients to the wards

• Providing information about the financial aspects of hospitalisation

• Maintaining statistical admission data and communicating same to managemen

Consulting

• Consulting with doctors on a regular basis to ensure that the service standard is maintained

• Consulting with Management and HOD's to ensure that the service standard is maintained

Reporting

• Collect manual daily stats from the pre-admission clerks on a regular basis to add to excel spreadsheet

• Compiling of monthly stats

• To work through bed bookings list on a regular basis to identify patients that have not been pre-admitted, and produce stats on a monthly basis

• Submit monthly reports to the financial manager and Nursing services manager on all Pre-admissions stats

Administration

• Preparation of admin file for case management

• Maintaining a record book of all admission

• Collection of all initial private fees

• Managing patient booking system, liaising with nursing and other units regarding bookings

• Managing waiting list

General Tasks

• Dealing with queries from customers

• Dealing with complaints and compliments

• Switchboard relief

• Handling cash if required

• Filing of documentation

• General reception administration and related duties as required

General Tasks

• Dealing with queries from customers

• Dealing with complaints and compliments

• Switchboard relief

• Handling cash if required

• Filing of documentation

• General reception administration and related duties as required

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Maintain updated knowledge of relevant legislation, amendments and related information pertaining to the financial field

• Responsible for self-development and continual upgrading of job-related knowledge and skills

• Assume responsibility for own personal and professional development

• Keep up to date with Akeso and Netcare's evolving policies and procedures

SKILLS PROFILE

EDUCATION

Required

• Grade 12

WORK EXPERIENCE

Required

• 1-2 years' experience in a similar role

• Previous Admissions experience an added advantage

KNOWLEDGE

Required

• Excellent written and oral communication skills,

• Excellent organisational skills

• Must be able to function well within a team

• Fully computer literate

• An understanding of confidentiality issues and the use of discretion

KPA's

• Professional Administering of patients

• Liaison with various members of staff

• Administration of bookings

• Record keeping and reporting thereof

• Collection of fees

• Assisting with queries both internal and external

• Orientation of new patients

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee's ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.

• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care .

• We care about the dignity of our patients and all members of the Netcare family.

• We care about the participation of our people and our healthcare partners in everything that we do.

• We care about the truth in all our actions.

• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.

• Identity - I always wear my name badge to show my identity.

• Dignity - I always treat others with consideration and humility to uphold dignity

• Care - I always act in the best interest of Netcare and others to show I care

• Compassion - I always listen with empathy and respond with kind action to show my compassion

• Appreciation - I always say thank you to show my appreciation.

• Diversity - I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.