AI Solutions Engineer

MRI Software (Management Reports International PTY LTD)

Duties & Responsibilities

Position Overview MRI Software is seeking an AI Solutions Specialist to help drive the adoption of artificial intelligence, automation, and productivity tools across our Professional Services organization. This role will focus on identifying opportunities to improve delivery efficiency, reduce manual effort, and accelerate project outcomes through the use of AI technologies such as Microsoft Copilot, GitHub Copilot, Copilot Studio, Power Platform, and other emerging AI solutions. The ideal candidate combines technical skills, problem-solving abilities, and a passion for innovation. This individual will work closely with consultants, project managers, technical teams, and business stakeholders to design, build, and implement practical AI-powered solutions that improve how projects are delivered globally.

Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm (EST) as well as working South African Public Holidays.

Key Responsibilities

• AI & Automation Development

• Design and develop AI-powered solutions that improve delivery efficiency.

• Build Copilot agents, workflows, and automation solutions using Microsoft technologies.

• Develop proof-of-concepts and pilot programs for emerging AI capabilities.

• Create reusable accelerators and tools that reduce project effort.

• Delivery Optimization

• Analyze delivery processes to identify opportunities for automation.

• Improve project documentation, requirements gathering, testing, and reporting through AI solutions.

• Support initiatives related to SOW automation, project management automation, and knowledge management.

• Technical Innovation

• Evaluate new AI technologies and recommend adoption strategies.

• Partner with professional services teams and product specialists to integrate AI into existing workflows.

• Experiment with Large Language Models (LLMs), retrieval-based solutions, and AI-assisted development practices.

• Knowledge Management

• Create and maintain AI solution documentation and best practices.

• Develop and improve internal knowledge repositories.

• Promote knowledge sharing across global teams.

• Training & Enablement

• Educate consultants and project teams on effective use of AI tools.

• Deliver demonstrations, workshops, and enablement sessions.

• Assist teams in identifying and implementing AI use cases.

Required Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).

• 3+ years of experience in software development, consulting, automation, or technical delivery.

• Experience with Microsoft Power Platform, Power Automate, or similar workflow automation tools.

• Experience with AI tools such as Microsoft Copilot, GitHub Copilot, Azure AI, OpenAI, or related technologies.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience with Microsoft Copilot Studio.

• Experience building chatbots, agents, or AI-powered applications.

• Familiarity with APIs, integrations, and REST services.

• Experience with SQL and data analysis.

• Knowledge of enterprise software implementation or Professional Services environments.

• Experience working with global teams.