Aftermarket Sales Support Specialist – Crushing Solutions [P2]

The Role

• This role assists the sales area Crushing Solutions & associated teams across Africa with the general sales process support, aligned to key strategic focus areas through the provision of actionable insights of customer and market related information, pricing, inventory management & planning/coordination, as well as support in the establishment and sales support related to the execution/management of aftermarket contracts. The role will also assist with Sales Area special projects/initiatives to drive after aftermarket sales and business development.

Key Performance Areas

Collect and analyse sales data to identify trends and opportunities and support PSSRs

• Monitor sales trends
• Sales forecasting, using available historical data, customer/market knowledge from sales teams to work with business control to provide input into the sales forecasting process.
• Backorder review management & working with CSC and relevant sales teams to drive revenue targets
• Monitor market conditions and competitor pricing to ensure competitive positioning and provide analysis reports & recommendations on pricing strategy to enable customer growth/retention.
• Assist with sales performance information to the BLM and Sales teams
• Drafting of quotes & contracts parts pricing/quantities, service scope & commercial terms etc for Aftermarket Contracts
• Sales support for the negotiation of aftermarket supply of goods and services contracts
• Provide a high level of administrative support to the sales area team working with Crushing Solutions
• Support the Management team with identifying and suggesting solutions to bottlenecks in the sales process.
• Support with Salesforce CRM system updating, troubleshooting, investigative, dashboards and interactive usage.
• Support with maintaining accurate information in Sandvik systems.
• Support with generating and processing sales leads as necessary.
• Provide troubleshooting assistance as required for customer orders, account statuses and other relevant problems.
• Conduct pricing simulations and scenario analysis to forecast the impact of pricing changes.
• Maintain strong relationships with key stakeholders to understand their needs and preferences.
• Participate in strategic planning sessions and provide input based on market and sales data.
• Active participation and support to the S&OP function to enable improved demand planning & inventory management balanced to inventory availability and NWC stock targets, with a focus on key customers/contracts across the Territories.
• Engagement with C4 stock hub to resolve issues
• Driving/Lead and support in Projects related to Aftermarket
• May at times be required to visit customers and engage regarding customer sales
• Develop ones EHS activities and actions associated with the annual commitment

Your Profile

Minimum Requirements

• Bachelors' Degree or Diploma required business or commercial qualification At least 3 - 5 years' experience in a sales and/or customer service environment mandatory
• Product knowledge of Sandvik Crushing & Screening products mandatory
• CRM – Salesforce experience mandatory
• ERP – Aurora knowledge system use to run reports mandatory
• Financial system understanding and business development experience
• Willingness to travel

Competencies

• High proficiency in Excel
• Technical Knowledge: Solid understanding of the SRP products and services offered
• Customer Service Skills: Excellent communication and interpersonal skills to effectively assist customers and collaborate with the sales team.
• Organizational Skills: Ability to manage multiple tasks, maintain organized records, and ensure timely completion of duties.

Deadline:28th August,2026