Adventure Activity Guide Supervisor – Dikhololo Resort
Beekman Group · North West
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Start free — we apply for you →- To provide extraordinary services to our Resorts Guests in the form of leisure, recreational and adventure sports activities while overseeing and managing all aspects of adventure sports activities within an organization. This role involves coordinating, planning, and executing various adventure sports programs, ensuring safety standards, managing staff, and providing exceptional customer experiences. The Adventure Activity Guide plays a key role in promoting adventure sports and maintaining high levels of customer satisfaction.
Key Performance Areas
- Coordinate activities including Ziplining, Quad Biking, hiking, mountain biking, kayaking, rock climbing and other outdoor activities.
- Assisting with activities such as Quad Biking, Ziplining, hiking, mountain biking, rock climbing, kayaking and other outdoor experiences.
- leading groups on outdoor excursions, providing information on flora, fauna, and geography. Responsibilities include ensuring safety, interpreting nature, and enhancing participants' outdoor experience. Strong knowledge of local ecosystems, navigation skills, and first aid are essential. Excellent communication abilities are crucial for fostering an enjoyable and educational hiking experience.
- Daily program development, design, plan, and implement adventure sports programs such as rock climbing, kayaking, zip-lining, mountain biking, and other outdoor activities.
- Ensure all adventure sports activities comply with safety regulations and industry standards.
- Conduct regular safety inspections and risk assessments of equipment and facilities.
- Provide exceptional customer service, addressing inquiries, complaints, and feedback promptly and professionally.
- Oversee the maintenance and upkeep of adventure sports facilities and equipment.
- Assist in taking equipment and activity bookings.
- Assist with promotions, functions, and events.
- To be pro-active and use initiative with customer service and complaints.
- Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations, water safety and hygiene within the prescribed working area
- Up sell all Resort facilities.
- Child mind kids – Love for Children – Facilitate and arrange kids and family water sport entertainment games and activities.
Minimum Qualifications and Experience
- Matric or Grade 12 Compulsory
- Child minding experience Advantage
- Previous experience in entertainment, adventure activities, tourism, hospitality, hotels, resorts, theme parks or children's camps.
- Proven ability to lead and manage a team.
- Experience leading games and activities for children and families.
- Excellent communication and public speaking skills.
- Strong customer service and people skills.
- The ability to remain calm and professional during crisis situations.
- Good computer literacy and audio-visual skills.
- Knowledge of Occupational Health and Safety OHS requirements.
- Valid First Aid certification.
- Valid Driver's Licence.
- Accommodation will be provided
Key Competencies and Personal Attributes
- High energy levels with a passion for working with the public & particularly children.
- Prepared to work outside of normal office hours which includes, public holidays and weekends.
- Work during high season periods
- Work within a multi-cultural environment including multi genders
- Flexibility, patience and adaptability