Advancement Specialist

Job Description

• Zeitz Museum of Contemporary Art Africa Zeitz MOCAA is looking for an Advancement Specialist to join the team.
• Reporting to the Head of IA, the position is responsible for developing, implementing and growing Zeitz MOCAA's membership programme to increase member acquisition, retention, engagement and revenue.
• The role creates exceptional member experience through strategic communications, events, benefits and relationship management while ensuring efficient membership operations and CRM administration.
• The Advancement Specialist works collaboratively across the museum to position membership as an integral part of the visitor journey, cultivate long-term loyalty, and create meaningful pathways for members to deepen their engagement through philanthropy, patronage and advocacy.
• This position requires a talented professional skilled in collaboration across the museum departments and able to execute the development and growth of the permanent collection and exhibition schedules that engages a diverse community and advances artistic/cultural discourse.

Key Areas of Responsibility

• Support the delivery of the Museum's membership, patron, and corporate partnership strategy
• Drive member acquisition, renewals, and engagement initiatives
• Plan and coordinate exclusive members, patron, and corporate events and experiences
• Build and maintain strong relationships with members, patrons, sponsors, and corporate partners
• Support the growth and stewardship of corporate memberships and strategic partnerships
• Coordinate sponsorship activations and partnership benefits across Museum programmes and events
• Manage membership administration, CRM records, renewals, reporting, and event logistics
• Collaborate across departments to deliver exceptional member and partner experiences
• Collaborate with the Marketing and Communications team to develop and deliver campaigns promoting membership, patronage, and partnership programmes.
• Create engaging content for member communications, including newsletters and promotional materials, ensuring brand consistency.
• Identify opportunities to increase awareness and engagement of membership programmes across internal and external audiences.
• Monitor and report on membership, sponsorship, and partnership performance, using insights to improve engagement and demonstrate impact
• Manage and maintain the Museum's CRM system and membership database, ensuring accurate records and reporting.
• Oversee member and corporate partner invoicing and ensure timely financial processing and compliance.

Qualifications and Experience

• 3-year bachelor's degree or diploma or equivalent NQF level
• Minimum of 3 years' work experience in related fields with management experience
• CRM, customer engagement, fundraising or loyalty programmes experience
• Database base management experience

Key Competencies

• Highly personable, with excellent spoken and written English and the ability to communicate effectively at all levels
• Strong ability to engage and influence at senior levels
• Strong organisational skills with ability to effectively priorities and manage multiple tasks and coordinate a high level of activity under a variety of conditions and constraints and completion within deadlines
• Excellent research, writing, editing, proofreading, and verbal communication skills
• Negotiation skills and ability to build productive business relationships and close sales or conversions
• Strong computer skills, particularly in MS Word & Excel for reporting and analysis.
• Good skills of utilization of information systems to support fund-raising activities
• Excellent attention to detail, and a high rate of productivity, with follow-up
• Ability to manage confidential records and sensitive donor information with discretion and confidentiality
• Strong leadership and mentorship skills
• Strong relationships, networking building and the maintenance of these
• Ability to work under pressure and be resilient
• Good project management and event management at this level
• Budget management
• Proven track record of stakeholder engagement skills