Admissions Clerk -City Hospital
Joint Medical Holdings · Durban, KwaZulu-Natal
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Start free — we apply for you →PURPOSE OF POSITION
- To provide an efficient, professional and patient-focused admissions service by accurately administering patient admissions and related reception processes; assisting patients with medical-aid and private-patient requirements; and processing deposits and payments securely. The Admissions Clerk supports smooth patient flow, accurate records, effective communication and compliance with JMH policies and procedures.
KEY PERFORMANCE AREAS
- Welcome and assist patients, visitors, doctors and stakeholders in a professional and courteous manner.
- Register patient admissions and ensure all information and documentation are accurate and complete.
- Verify medical aid details and obtain required authorizations.
- Process patient deposits, co-payments and private fees in accordance with company procedures.
- Capture and update patient information accurately on the hospital information system.
- Coordinate admissions, bed bookings and patient flow with relevant hospital departments.
- Assist with billing-related administration and resolve admission-related queries.
- Maintain confidentiality of patient information and comply with all hospital policies and procedures.
- Provide excellent customer service while working effectively within a multidisciplinary team.
- Support switchboard and reception functions as required.
MINIMUM REQUIREMENTS
- Matric / Grade 12.
- Computer literate.
- Must have minimum 1-2 years relevant hospital experience.
- Experience with the Delta 9 system is required.
- Experience with medical aids and pre-authorizations is essential.
- Knowledge of the hospital admissions process.
- Must be prepared to do shiftwork Night shift / Day Shift.
- Switchboard experience is an added advantage.