Administrator Supply Chain Cross Border Exports

Purpose of Job

• The primary focus is to ensure timeous and accurate execution of approved orders for exports to customers and Sasol Regions globally
• 100% adherence to all legal requirements in shipping, Customs and Excise and Port regulations
• Ensure full compliance with regards to the Zero Rated VAT act with regards to Exchange control and INCO terms employed
• SAP to be utilised 100% for exports, SAP export knowledge required
• Maintain safe working environment by following standards and procedures and complying with all legal/regulatory requirements
• Must have specialist knowledge of incoterms, customs and excise documents, Bills of lading, CTO's, Rules of Origin and all customs documentation
• Adherence to all planning/shipping schedules.

Key Accountabilities

• Ability to coordinate the total cross border sales order cycle for road and rail exports. Achieve 100% OTIFWAC on export documents
• Export report risks identified and mitigated
• No missed deliveries, no late export documentation packs
• Executing exports are done in accordance with LC and other credit terms and conditions 100% compliance with LC/Credit guarantees terms and conditions, no exports on acceptance
• Compiling accurate clearing and forwarding documents, monthly feedback reports, no audit findings, no penalties.
• Filing of export documentation, ability to maintain an audit trail with regards to documents, Up-to-date and accurate filing and storage of information
• Delivering of final documents to customers within set time limits. Achieve 100% OTIFWAC count
• Investigation of customer complaints and implementation of corrective actions customer complaints analysis and corrective actions daily.
• Effective liaison with service providers as well as local and international customers and banking institutions to ensure on time delivery in accordance with credit guarantee guidelines
• Customer service representation: Aligning new customer orders with customer requirements and specifications, stock alignment, credit releases and follow-up, customer feedback, dissemination of tracking information, customer query resolution and positive outcome for total customer experience.
• Relationship with service providers
• Customer relationship management
• Adhering to all safety, road, rail and export regulations
• No penalties, no findings
• Perform regular data-clean-ups exercises and updates on SAP, regular testing. Clean data and up-to-date information, SAP working according to design

Formal Education

• 4-5 Years Cross Border Export experience
• Specialist Knowledge of SAP Export process and common export practices
• Specialist knowledge on export documents requirements and customs clearance procedures in Africa and BLNE destinations

Working Experience

• Minimum Grade 12
• Certificate in Exports or Clearing and Forwarding would be an advantage