Administrator: Service Advisor & Costing | Motus Commercial Vehicles Polokwane
Motus Holdings Limited · Polokwane, Limpopo
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- Motus Commercial Vehicles Polokwane currently holds a vacancy for a Administrator: Service Advisor & Costing reporting to the Aftersales Manager. We are seeking a dedicated Service Advisor & Costing Clerk to play a critical role in our customer service and financial operations.
- This position focuses on delivering exceptional support to clients while managing service costs effectively within the automotive industry. You will act as a key point of contact between customers and our service department.
Key Responsibilities
- Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing.
- Accurately assess customer needs and provide detailed estimates for service costs and repairs.
- Prepare and maintain cost records, ensuring all information is current and readily available for review.
- Collaborate with technicians and service staff to ensure accurate pricing and timelines for service work.
- Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention.
- Ensure all invoicing and billing processes are completed accurately and in a timely manner.
- Monitor service department performance metrics to identify areas for improvement and enhance customer service.
- Assist with administrative tasks as needed, including data entry and report generation.
Requirements
- Proven experience in a customer service role, preferably in the automotive or related industry.
- Strong understanding of automotive service processes and costing methodologies.
- Excellent communication skills, both verbal and written, with a focus on customer engagement.
- Proficient in using service management software and basic accounting tools.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Attention to detail to ensure accuracy in estimates and billing information.
Preferred Qualifications
- Relevant qualification in automotive technology or business management.
- Certification in customer service or automotive service advising.
- Experience with specific service management systems
Closing Date 31 October 2026