Administrator: SAP Workflow

The South African Revenue Service SARS · Pretoria, Gauteng

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Job Purpose

To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by maintaining SAP Workflows, new initiatives, monitoring, measuring and meeting the SAP Workflow criteria, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advanced Certificate NQF 6 in Information Technology AND 2-3 years' experience in a SAP HCM environment, of which 1–2 years at knowledge worker level.

ALTERNATIVE #

A Senior Certificate NQF 4; AND 5 years' experience in a SAP HCM environment, of which 1–2 years at knowledge worker level.

Job Outputs

Process

Administer and maintain all SAP workflow queues.
Be informed on related acts and regulations that might impact on own work.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Use practical and applied knowledge and situational judgement to arrive at decisions.
As part of the team compile Business Requirements Specifications and prioritise production system change request/s.
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Gather, plan and manage data for testing purposes.
Provide End-user education and training.
Replication of defect in testing environment and finding suitable workaround.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

Technical competencies

Deadline:6th September,2026