Administrator - Fixed Term Contractor
Discovery Limited · Johannesburg, Gauteng
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Start free — we apply for you →Key Purpose
- The main purpose of this role is to process all servicing transactions received in the Servicing team
Responsibilities
- Be able to process all functions within Invest servicing team.
- Knowledge of all Discovery Invest products.
- Administrative and communication skills.
- Assist when needed with queries though telephone and e-mail.
- Make sure that feedback is given where it was supposed to be and then also that nothing is unattended.
- Assisting with adhoc tasks given by management.
- Relationship building with financial advisors and internal and external colleagues /clients.
Personal Attributes and Skills
- Questioning techniques
- Customer Service Orientation
- Conflict handling
- Good communication skills
- Relationship building skills.
- Results orientation
- Assertiveness
- Positive attitude
- Commitment
- Time management skills
Education and Experience
- Matric
- University degree
- A minimum 2-year administrative experience in the LISP industry
- 1-year inbound telephone experience
- Knowledge and understanding of Long-Term Insurance Legislation
- Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
- Paradigm
- Compass
- Frontline