Administrator: Change Configuration & Asset Management

Key Performance Areas

Integration of Enterprise Management Tools

• Installation, configuration & administration.
• Upgrade and maintenance of the tools.
• Monitor and attend to the errors reported in the logs
• Ensure high availability of the tools.
• Validation of the patches.
• Test the compatibility of the existing tools with the new releases.
• Integration of various tools
• Ensure that all changes to the configuration are recorded, approved, and tracked.
• Maintain a centralized repository of software and hardware configurations.
• Maintain baselines of software configuration and hardware components.
• Conduct regular configuration audits to ensure compliance with configuration management processes and procedures.
• Monitor and maintain configuration control and version management.
• Stay current with emerging configuration management technologies and make recommendations for incorporating new solutions into the organisation's configuration management environment.

Configuration Management and Asset Management

• Ensure an accurate and up-to-date inventory of hardware, software, and other ICT assets.
• Regularly review, update and maintain configuration management database CMDB.
• Establish clear and concise configuration baseline
• Ensure effective configuration control and version management.
• Accurately and efficiently install, configure and maintain system software and applications.
• Identify and resolve issues in a timely and effective manner.
• Patch and update cycles regularly.
• Keeping systems secure and up to date
• Proper recording, approval, and tracking of all changes to the configuration.

ICT Change Management

• Coordinate services, implement and monitor release plans, change requests, producing detailed timetables of events and documenting action plans.
• Communicate and manage expectations during the planning and rollout of new releases.
• Coordinate and present in change advisory board forums.

Quality Assurance and Compliance

• Set standards for enterprise management tools
• Set procedures for installations and configurations
• Prepare and Maintain enterprise management tool related documentation.
• Evaluate and recommend any upgrades required for the enterprise environment.
• Compliance frameworks and standards, regulatory requirements, and quality assurance methodologies.
• QA Initiatives to ensure that system configurations meet the needs of stakeholders.

Documentation and Reporting

• Record keeping and reporting tools, documentation standards, and communication protocols
• Produce regular reports on system performance and availability.
• Contribute to the development of functional reporting systems, for management, project or performance reporting.

Stakeholder Management

• Assist with inquiries and request for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships service providers.

Qualifications

• Bachelor's Degree/ Advanced Diploma in Information Technology, or a Technology related qualification.
• ITIL V3 or 4 certificate
• AWS practitioner attendance certificate
• Guidewire attendance certificate

Experience

• Relevant 3 years' experience in ICT Change, Asset, or Configuration Management.
• Experience in a service desk function supporting Claims Management Systems, Citrix Environment, Network Systems, Telephony system, or SAP Application will be advantageous.

Competencies

Behavioural

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

Technical

• Knowledge of IT Service Management Environment
• Strong understanding of ITIL V3 or 4 practices, particularly Change Enablement, Service Configuration Management, IT Asset Management, Incident and Problem Management.
• Knowledge of Ivanti Neurons for Service Management
• Communication
• Analytical Thinker
• Service Orientation
• Information Monitoring
• Planning and Organisation/ Work Management