Administrative Specialist

• Manage and work through the queueing system in the Durban Pricing Box.
• Apply all relevant local and overseas charges in accordance with the applicable Incoterms.
• Capture and populate pricing data accurately across all required systems once supplier charges are received. Generate customer estimates/quotations in a timely manner.
• Perform quality control QC checks on all estimates to ensure accuracy and completeness.
• Issue estimates to customers through Dynamics.
• Maintain continuous follow-up on outstanding rates with local and international suppliers to ensure prompt quote turnaround times.
• Drive quotation conversion by focusing on improving the win ratio through competitive pricing, accuracy, and customer responsiveness.

Requirements

• Minimum 5 years' experience within the shipping, freight forwarding, or logistics industry.
• Experience in Ocean Freight Imports and Exports, Air Freight Imports and Exports will be considered an advantage.
• Sound understanding of international freight forwarding processes, shipping documentation, and Incoterms. Ability to source, analyse, and apply freight rates and charges accurately.
• Experience working with multiple carriers, shipping lines, and service providers to obtain competitive pricing.
• Strong attention to detail with the ability to work under pressure and meet quote turnaround deadlines, must be able to work overtime when required

Ability to effectively access and utilize

• Microsoft Dynamics Advantage
• CargoWise
• GPM/WebcargonetShipping line websites and carrier portals
• Microsoft Excel - Basic

Key Performance Indicators Quote turnaround time

• Accuracy of estimates
• Data quality and system compliance
• Supplier response and follow-up effectiveness
• Quote conversion and win ratio performance
• Customer service and responsiveness