Administration Officer (Durbanville)

Introduction

Our client is a vehicle administration business based in Durbanville that works with motor dealers, transporters and private clients. Accuracy matters in everything they do, because a single incorrect registration can hold up a dealer's payment. Due to growth and expansion in their business, they are seeking a meticulous and pro-active administrator to be the first point of contact for all new work, making sure every job is complete and correct before it moves into the workflow, and that no e-mail goes unanswered or gets lost.

Key Responsibilities

• Receive new jobs by email, courier and walk-in, and check each one against our intake checklist (address, eNaTIS release, supporting documents, clear client instructions)

• Log every job with a reference number, date received and expected turnaround date

• Contact clients immediately when something is missing or incorrect

• Monitor the shared inbox throughout the day, acknowledge new work within 2 hours, and file every email correctly

• Chase outstanding documents, answer status queries within 1 working day, and flag at-risk jobs

• Keep the job register accurate and up to date, and handle client information in line with POPIA

Minimum requirements

• Grade 12 (Matric)

• At least 2 years' experience in office administration, reception or a clerical role

• Fluent in English and Afrikaans, spoken and written

• Computer literate: MS Office, and Outlook or Gmail, including folders and filing

• Excellent attention to detail and clear, error-free writing

• Calm and organised under pressure, with sensible priorities

• Reliable, discreet and professional with clients and colleagues

• Clear track record and solid references

Advantageous

• Experience with eNaTIS or a motor licensing office

• Vehicle administration experience at a motor dealership

• Knowledge of traffic department procedures

• Own transport

• Ideally live in the Durbanville area

• Available to start immediately

What to expect

Working hours: 7h00 - 16h00 (Monday - Friday)

Reporting to Admin Manager working on-site in open-plan office in a team of 17 staff.

Upmarket offices in the heart of Durbanville.

R14 000 - R16 000k pm pending on the person's experience

X-mas close: 23 Dec - 6 January