Administration & Client Liaison Coordinator
Job Placements · Kensington
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Start free — we apply for you →ADMINISTRATION & CLIENT LIAISON COORDINATOR
Company: KK Prepaid Location: Edenvale, Gauteng Position: Full-time
KK Prepaid is seeking a highly organised, capable and proactive Administration & Client Liaison Coordinator to join our team.
We require someone with strong administrative experience who can take ownership of their responsibilities, confidently manage client relationships and ensure that all queries and tasks are followed through to completion.
Key Responsibilities
Managing and maintaining strong relationships with clients and key accounts
Handling client queries professionally and ensuring they are resolved promptly
Coordinating with internal departments to obtain information and resolve outstanding matters
Preparing and maintaining reports, spreadsheets, reconciliations and client records
Investigating account discrepancies and providing clients with accurate feedback
Monitoring outstanding tasks and following up until completion
Ensuring that all documentation and information are accurate and up to date
Identifying administrative issues and assisting with improving internal processes
Assisting and guiding junior administrative staff where required
Managing multiple priorities while meeting deadlines
Requirements
Three to five years of administration, client liaison, key accounts or customer-service experience
Strong Microsoft Excel skills
Excellent written and verbal communication skills
Strong organisational and time-management abilities
A high level of accuracy and attention to detail
Confidence when communicating with clients
The ability to work independently and as part of a team
Strong problem-solving skills and the ability to follow matters through to completion
The ability to work under pressure and manage multiple responsibilities
Experience in property management, utilities, finance or prepaid metering will be advantageous.
We are looking for a reliable and motivated individual who takes initiative, accepts responsibility and is committed to delivering a high standard of work.
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