Admin & Warranty Claims Clerk

Minimum Requirements

• Matric (relevant tertiary qualification advantageous)
• Minimum 5 years' administrative experience
• Strong customer service and communication skills
• Proficient in Microsoft Office
• Experience working on ERP or administrative systems
• Excellent administrative and organizational skills
• Strong attention to detail and problem-solving ability
• Ability to prioritize workload and meet deadlines
• Excellent verbal and written communication skills
• Ability to multitask in a busy environment
• Reliable, hardworking and self-motivated
• Able to work independently with minimal supervision

Key Responsibilities

• Manage all administration relating to warranty claims and credits
• Process sales orders, quotations, invoices and credit notes
• Maintain accurate warranty records and tracking systems
• Capture, scan and file warranty documentation and supporting records
• Maintain and update warranty and claims spreadsheets
• Liaise with customers and internal sales teams regarding warranty queries
• Submit credit requests for approval
• Process purchase orders and goods received notes (GRNs) for the technical department
• Request and manage proof of delivery (POD) documentation
• Coordinate inter-branch stock transfers for technical assessments
• Assist with monthly technical stock counts and inventory control
• Process supplier and casual payment requests
• Prepare weekly and monthly scrap administration reports
• Receive and verify returned goods
• Manage timesheets for the technical and dispatch departments
• Order stationery and refreshments for the department
• Provide general administrative support to ensure the efficient operation of the technical department

Key Competencies

• Strong administrative and organizational abilities
• High level of accuracy and attention to detail
• Excellent time management skills
• Ability to manage multiple priorities simultaneously
• Professional communication and interpersonal skills
• Strong work ethic with a proactive attitude
• Customer-focused approach
• Ability to remain productive under pressure

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