Admin: Functional Application Support

SITA SOC Ltd

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Purpose of the job

The provision of second level support services relating to Department of Defence DOD logistics systems according to service elements as specified in the applicable service level agreements under supervision.

Key Responsibility Areas

Troubleshoot calls logged on a call logging system on faults reported by clients, using the application to ensure the availability of the application.
Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application
Provide advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications.
Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user
Provide Information Support to clients and supervisors.

Qualifications and Experience

Required Qualification: 1 - 2 Year National Certificate in Information Technology / NQF level 5 or equivalent to NQF level 5
Experience: 2 - 3 years DOD logistics application support experience.

Technical Competencies Description

Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment. Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues. Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the applications, and of technical aspects of the application systems and the hardware and software environment in which they run. Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure.

Deadline:4th September,2026