Admin Assistant

Introduction

Conways Aluminium is a leading supplier of Aluminium Extrusions and Hardware in Southern African. They supply various market segments in the architectural fenestration and related industries. They have a strategically placed geographical network of branches nationwide that predominantly sell fenestration systems to aluminium and glass fabricators that fabricate and install windows, doors, shop fronts, curtain walls, showers, etc. in new or renovation construction projects. They furthermore stock and sell standard aluminium profiles like angles, flats, tubes, bars, and channels to the public.

Position Overview: We are seeking a dedicated and detail-oriented Admin Assistant to join our team. In this role, you will be responsible for managing cash sales, banking, and reconciliations, maintaining excellent customer service, overseeing document control, and supporting various administrative tasks. You will also assist with account queries, management reports, invoice coordination, and stock take processes. The ideal candidate will demonstrate strong organizational skills, flexibility in working hours, and the ability to thrive in a fast-paced environment while contributing to continuous improvement initiatives.

Duties & Responsibilities

• Manage cash sales, allocations, cash reconciliations, banking, and reporting.

• Confirm payments with the bank and control the release of cash sales to ensure no unpaid goods are distributed.

• Oversee receipts, invoices, PODs, trip sheets, and credit notes.

• Always maintain excellent customer service, addressing account queries and related functions promptly.

• Follow and uphold relevant SOPs for various functions within your area of responsibility.

• Ensure housekeeping, security, and safety are in line with company standards.

• Regularly communicate with customers regarding their account status and queries.

• Maintain general filing and assist with management reports and related cost management functions.

• Coordinate invoice release to ensure all customer deliveries and collections are completed efficiently.

• Answer telephones in a friendly manner, taking and forwarding messages as necessary.

• Maintain housekeeping standards in the administration and other relevant departments.

• Participate in stock take processes, including preparation and physical counting of stock, and work overtime as needed to complete stock takes, which may extend into weekends.

• Assist mini business team leaders with administration within mini business areas.

• Embrace and contribute to the continuous improvement program (20 Keys) of Wispeco.

• Report any fraudulent, theft, collusive, suspicious, unproductive, malicious or instigative activities or attempts by anyone.

• Work flexitime, Saturdays, and overtime as required.

• Actively participate as a team member, remaining flexible to perform any other functions as needed to support productivity and customer service levels and to enhance personal development.

Desired Experience & Qualification

• Matric / Grade 12 or equivalent.

• Computer literate with Microsoft Office full competency in MS Excel & MS Word Competent.

• Good telephone and communication skills.

• 2 years’ experience in an administrative/operations environment.

• Experience in cashier, accounting or general administration processes with a relevant post matric qualification will be advantageous.

• Own car with license would be of advantage.