Accounts Clerk – Finance (Subscriptions)

Job description Main Purpose of the Role:

• To perform routine clerical and financial administrative tasks that ensure sound, accurate, and timely financial procedures — with specific focus on subscription billing, collections, and account maintenance activities for On the Dot. The successful candidate will play a key role in maintaining the integrity of subscriber financial records and supporting the smooth operation of the subscriptions revenue cycle.

Key Responsibilities

• Process and load debit order and credit card transactions accurately and within agreed billing cycles, ensuring subscriber accounts are updated timeously.
• Ensure that all deposits, receipts, and proof of payments received are allocated and processed to the correct subscriber account, maintaining a clean and accurate ledger.
• Process debit order and credit card returns rejections and reversals, investigating root causes and escalating unresolved items appropriately.
• Manage subscriber billing cycles — monitoring scheduled payment runs, confirming successful processing, and following up on failed or partial collections.
• Reconcile subscription payment runs against bank statements and internal records, identifying and resolving discrepancies in a timely manner.
• Receive, log, and handle call centre queries, deferrals, and rejections — providing accurate and professional responses and ensuring all matters are resolved or escalated within agreed turnaround times.
• Liaise internal subscriptions teams on subscriber account status, outstanding balances, lapsed accounts, and payment disputes.
• Update and communicate the rejections report, providing clear summaries of rejection reasons.
• Perform additional ad hoc administrative duties as required within the Finance department.
• Stand in for team members when required, maintaining continuity of service across the subscriptions billing function.

Minimum requirements

• Grade 12 Matric — essential.
• At least 2–3 years' experience in a corporate finance or financial administration environment.
• Excellent Microsoft Excel knowledge and skills — including working with large data sets, filters, pivot tables, and reconciliation templates.
• Proficiency in relevant financial software packages and business applications.
• General knowledge of accounting principles and financial processes.
• Experience in a subscriptions, recurring billing, or collections environment advantageous; experience in media, publications, or distribution subscriptions specifically is highly advantageous but not essential.
• Experience with subscription management systems, billing platforms, or ERP systems used in a subscriptions or collections context — advantageous.

Deadline:13th August,2026