Account Manager Role
Job Placements · Greyville
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Start free — we apply for you →Responsibilities
• Manage and nurture a portfolio of key customer accounts • Build strong, long-term relationships by understanding each client's business needs • Act as the primary point of contact for customers, ensuring exceptional service delivery • Proactively resolve customer queries and operational challenges • Identify opportunities to grow existing accounts through additional services and solutions • Conduct regular client visits, account reviews, and performance meetings • Collaborate closely with internal operations and customer service teams to ensure seamless service • Monitor customer satisfaction and drive continuous improvement • Prepare quotations, reports, and account performance updates • Ensure client retention while contributing to overall business growth Requirements:
- Previous Account Management or Account Executive experience within the Courier, Express, Logistics or Freight industry
- Strong relationship-building and customer service skills.
- Excellent communication, negotiation, and problem-solving abilities
- Ability to manage multiple client accounts in a fast-paced environment
- Commercial awareness with the ability to identify opportunities to grow existing accounts
- Responsible for managing an existing portfolio of accounts while identifying opportunities to upsell and grow revenue within those accounts
- Highly organised with excellent attention to detail
- Valid driver's licence and own reliable vehicle
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